Information Technology
API-first with legacy systems: replacing the spaghetti one route at a time
Most organisations do not need to replace their core systems to modernise. They need a clean way for everything else to talk to them.
Managed IT Services
Day-to-day operation of IT under agreed service levels, so internal teams can concentrate on the business.
Overview
Many mid-sized organisations have an IT team of a few people who are expected to answer user calls, patch servers, renew licences and deliver new projects at the same time. Something always slips. We take on the routine work under a clear service agreement and report against it every month.
The service desk answers in Arabic and English, around the clock. Behind it, engineers monitor and maintain servers, networks and cloud accounts, support business applications and handle changes. Where a client needs people rather than a service, we provide engineers, architects and project managers who work inside their team.
What the service covers
| Service | Scope | Technologies and methods |
|---|---|---|
| Service desk | Bilingual 24/7 service desk for users, with clear service levels and reporting. | 24/7 support, Arabic and English, ITIL 4 |
| Infrastructure and cloud operations | Monitoring, patching, backup and capacity management for servers, networks and cloud. | Monitoring, Patching, Capacity |
| Application management | Support, maintenance and continuous improvement of business applications. | AMS, Enhancements, Release management |
| Staff augmentation | Engineers, architects and project managers embedded in your team for as long as you need them. | Dedicated teams, Specialists, Flexible terms |
How we work
Discover
We map the process, the users and the constraints before proposing any technology.
Design
Architecture, user experience, security model and delivery plan, agreed with your team.
Build
Short delivery cycles, with working software demonstrated every two weeks.
Launch
Testing, data migration, training and a controlled go-live.
Run and improve
Hand-over to your team, or 24/7 operation by ours under agreed service levels.
From our insights
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Information Technology
Managed IT services: what a good service level agreement actually measures
An SLA that promises 99.9 per cent uptime can still leave staff unable to work. The useful measures are the ones that match how the business feels the service.
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Information Technology
Arabic-first design is more than flipping the layout
Mirroring a screen from left to right takes a stylesheet. Building a product that Arabic speakers find natural takes decisions about numbers, names, search and type that start on day one.
Talk to us about Managed IT Services
Send us the details and the practice lead will reply within one business day.